Introduction
Ryzome is committed to protecting and respecting your privacy.
This Privacy Policy (“Privacy Policy”, “Policy”) outlines how we, Ryzome Pte. Ltd. and our affiliates (“Ryzome”, “we”, “our”, “us”) collect, use, process, disclose, and store the personal information (defined below) that we receive from or about you (“you”, “your”) in connection with your use of our website, accessible at https://www.ryzome.com, and our product and/or service offerings (collectively referred to herein as the “Services”).
“Personal Information” and/or “Personal Data” mean any information that can be used, alone or together with other data, to uniquely identify a living individual (Data Subject) and any information deemed as Personally Identifiable Information (PII) by applicable privacy laws.
This policy applies to visitors, customers, partners, and business contacts globally. Please note that this is a master Privacy Policy and some of its provisions only apply to individuals in certain jurisdictions. By using the Services, you agree to the terms outlined in this this Privacy Policy and applicable laws based on your location, including the Singapore’s Personal Data Protection Act (PDPA) and General Data Protection Regulation (GDPR).
Information we collect
We collect Personal Information from visitors to our website, customers, partners, and business contacts, to provide and improve our Services. This information falls into the following categories:
1. Personal Information you provide to us.
When you interact with us, there are several scenarios where you may voluntarily provide your Personal Information. For example, when you make requests on our website, such as downloading materials, requesting a demo, subscribing to our newsletters, or seeking additional information about Ryzome, our products and/or services, we may ask for your personal details. Similarly, if you provide Personal Information for marketing purposes, such as attending a physical or virtual event or sharing your business card, we will collect and use that information accordingly. Additionally, when you contact us via email, we will collect your email address, the content of your message, and may retain this correspondence for future reference.
The Personal Information we collect is generally limited to:
- Full name
- Job title
- Employer name
- Work email address
- Work telephone number
- Work address
- Country
- Any other Personal Information that you decide to provide us with
2. Technical and usage data we collect automatically.
Like most websites, when you access and interact with our website, we may automatically collect information including:
- Technical data, such as your internet protocol (IP) address, geographical location, browser type, operating system, and device type.
- Usage data, such as pages visited, time spent on our website, referral source (i.e., how you reached our website), and other usage information about your use of and interactions with our website.
3. Personal Information provided to us by third parties.
From time to time, Ryzome receives Personal Information about individuals from third parties. These third parties may include:
- Business partners: data shared by your employer or partners.
- Analytics providers: information from tools like Google Analytics to enhance our Services.
- Third-party websites: information from a third-party website such as LinkedIn.
Cookies and tracking technologies
We use cookies and similar technologies to analyse our website usage and improve user experience on our website.
Our Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how to manage the cookie settings.
Please refer to our Cookie Policy for more information about our use of cookies.
How we use your information
We process your Personal Information mainly for the following purposes:
- Services delivery: to provide, maintain, and enhance our Services.
- Communication: to contact you, respond to inquiries, and provide support.
- Marketing: to advertise and market to you, send newsletters, updates, and promotional content, when we have your consent or when permitted by the law.
- Legal compliance: to meet regulatory and legal obligations.
We may also use the information to operate our business, which includes activities such as recruiting, business development, performance analysis, and operational planning.
Legal basis for processing your information
We process your Personal Information under the following legal bases:
- Consent: when you provide explicit consent where legally required (e.g., for marketing communications)
- Contractual necessity: to deliver Services you have requested and to fulfil a contract or pre-contractual obligations.
- Legal obligation: to comply with applicable laws and regulations.
- Legitimate Interests: to operate and improve our business, provided such interests do not override your rights.
Data sharing and transfer
We do not sell Personal Information. We only share your information to support our business operations and to deliver our Services effectively.
We may share your information with:
- Service providers: trusted third parties who assist in providing our Services (e.g., cloud hosting, analytics).
- Business partners: to facilitate joint offerings, with your consent where required by the law.
- Affiliates: including our parent company, subsidiaries, joint venture partners, and other companies under common control.
- Successor organisations: in the event of a merger, acquisition, or sale of assets, we may share your information with successor organisations involved in the transaction.
- Legal authorities: when required to comply with legal processes or to protect our rights.
Ryzome operates globally, which means your Personal Information may be transferred to and accessed from locations outside your jurisdiction. When transferring or processing your Personal Information across international borders, we ensure appropriate safeguards are in place.
Data storage and retention
We store your data securely and retain your Personal Information only for as long as it is necessary to fulfil the purposes for which it was collected. This includes maintaining data to support our business operations, delivering our Services, resolving disputes, and enforcing agreements. In some cases, we may retain data for a longer period to comply with legal obligations, meet regulatory requirements, or for historical and archiving purposes related to our operations, until the data is no longer required for these purposes.
Data security
We have implemented reasonable technical, organisational, and security measures to protect your Personal Information from unauthorised access, use, and disclosure. However, please note that we cannot guarantee the absolute security of the information, as no method of data transmission or storage is entirely secure. Any transmission is at your own risk and you agree not to hold us liable for any breach of security that is beyond our control.
Links to third party websites and services
Our website may include links to third-party websites or integrate with their services. These third parties operate independently and we are not responsible for the privacy practices or content of these third parties. We strongly recommend you to review their privacy policies before engaging with their platforms.
Data Subject rights
Depending on your location and under applicable data protection laws in your jurisdiction, you may have the following rights regarding your Personal Information:
- The right to be informed: to be informed about the collection and the use of your Personal Data.
- The right of access: to request a copy of the data we hold about you.
- The right to rectification: to correct any inaccurate or incomplete Personal Data.
- The right to erasure (right to be forgotten): to request the deletion of your Personal Data, subject to legal obligations.
- The right to restrict processing: to limit how we process your Personal Data.
- The right to data portability: to receive your Personal Data in a commonly used, machine-readable format.
- The right to object: to object to data processing based on legitimate interests or for direct marketing.
- Rights related to automated decision-making and profiling: to prevent decisions based solely on automated processing.
- Withdrawal of consent: to withdraw your consent for processing activities, at any time, where consent is the legal basis for processing.
To exercise your rights, please contact us at privacy@ryzome.com.
Children privacy
Our Services are not directed to children under the age of eighteen (18). We do not knowingly collect data from children. If we become aware of such collection, we will delete the data immediately. Parents or guardians who believe we might have inadvertently collected such information, please contact us at privacy@ryzome.com to have it removed.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a "Last updated" date. We encourage you to review of this policy periodically to stay informed about our data practices.
Contact us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us via email at privacy@ryzome.com.
